Shipping & returns

Processing and shipping

 

  • We process orders Monday – Saturday
  • Orders placed before noon usually ship out the same day.
  • Orders placed after noon will be shipped out the next day.
  • US Post is our main carrier for the US and Canada; they provide excellent tracking of your package, guaranteed delivery dates, and a transit time of 1-5 business days from the date of shipping, depending on your distance from Seattle.
  • US Post is required for PO boxes, US Territories, APO/Military addresses, and no-expedited shipments to Hawaii, Alaska and Puerto Rico.
  • All other countries are shipped via 1st class international post and delivery is pending Customs.

 

How are shipping costs calculated?

  • USA orders – Lower 48 States are shipped via US Postal = $8.05 Flat Rate*
  • HI, AK orders are shipped via US Postal = $23.50 flat Rate*
  • International orders are shipped US First Class International – $23.50 Flat Rate*

 

*   If we can ship it cheaper, we will manually adjust the shipping rate downward.

** Furniture/Over-sized Items are not eligible for flat rate shipping. Shipping fees for these items can be found on the item page.

 

Do you ship internationally? Cost?

  • Yes! We ship orders all over the world, except Brazil.
  • Cleaners can only be shipped within the US, except US Military Bases.
  • USPS via Local Carrier: An international mail service delivered to you by your local postal carrier with an average transit time of 7-14 days from date of shipping. This service is required for International Post Office and Parcel Locker Deliveries.
  • Estimated shipping charges for all standard packages (furniture and oversized packages excluded):
    • USPS via Local Carrier $23.50
      • Please note that international orders may also be subject to import duties and/or taxes for countries that require them. The import duties/taxes are the responsibility of the receiver to remit payment.
      • Failure to pay these fees may result in your package being held by customs. Packages returned for such reasons will incur a secondary shipping fee if reshipped. Although it is rare, should customs seize an item, Doghouse Leathers cannot be held responsible.
      • While we maintain a high level of discretion for all our orders, all international orders are plain boxed and packages require itemized customs documentation to the exterior of the package. The item descriptions used, however are as discreet as can be allowed.

 

How will my order be packed and shipped?

All packages are shipped in plain boxes and contain the following return label:   

DHL Ink
715 E Pike St.
Seattle, WA 98122

 

Returns

We want you to feel 100% comfortable with your purchase so we offer a 30 day return policy. (Insertable Items , Underwear / intimate apparel are not returnable Per Health code, except for manufacturer defect.) Simply return  the Gear within 30 days for refund or exchange. Custom / made to fit Items are non-refundable , We are happy to provide a unique one of a kind piece, but please take your time when ordering these items.

Your experience is our number 1 priority and we want you to love you new gear.


Returning gear is simple:

  • Let us know via the return form what you’d like to do.
  • We’ll contact you to confirm your exchange/return.
  • Send in your item.


There will be a 25% restock Fee applied to your return.
Exchanges will be shipped to you at no charge. Refunds will be processed as soon as possible but always within 10 days of receiving your package.